FREE RETURNS IN THE EU

GALAXY S25 EDGE - COMING SOON

IPHONE 16e - AVAILABLE NOW

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Design Your Own Disclaimer

Before using our Design Your Own services, please take note of the following disclaimer:

  • We reserve the right to not print any content that contains profanity or pornographic material. This is in accordance with our company's values and standards.
  • When uploading your own photos, please ensure you have all the necessary rights and permissions to use and distribute these images. We will not be held liable for any copyright infringement caused by the customer's actions.
  • The quality of the image provided by the customer must meet print standards to ensure a high-quality final product. You will be alerted if the quality is insufficient.
  • Returns will only be accepted for printing and material defects.

At SP Connect, we are proud to offer high-quality print-on-demand services to our customers. However, we are also responsible for ensuring that the content we produce is in line with our values and legal standards. We appreciate your understanding and assistance in helping us to maintain these standards. So we ask all of our customers to comply with this disclaimer when using our services.

Have fun customising!

Delivery

Delivery Costs

We deliver our goods to all EU countries. Our delivery costs are available in the table below:

Country Costs
Under EUR 20,00 EUR 20,00 +
Austria Free Free
Germany Free Free
Under EUR 29,00 EUR 29,00 +
Belgium, Czech Republic, France, Luxemburg, Netherlands, Poland, Slowakia Free Free
Under EUR 39,00 EUR 39,00 +
Croatia, Denmark, Hungary, Italy, Slovenia, Spain Free Free
Under EUR 49,00 EUR 49,00 +
Bulgaria, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania,  Sweden Free Free


Order Process

  • We ship from Vienna, Austria.
  • We process orders within 24 hours (excluding weekends and holidays). Pre-ordered items are processed within 24 hours of arrival in stock.
  • Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation support(at)sp-connect.eu
  • If you need any assistance with your order, please contact us immediately at support(at)sp-connect.eu. We will not be able to make changes to your order after it has shipped.
  • Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide us. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
  • Important: Please provide an address to where you are certain, someone will be present to receive the delivery - it does not necessarily have to be the address of your residence!
  • You will be notified if there are any issues or delays with your order via email, therefore please ensure that the email address that you provide is a functional email account.


Delivery Standards

Country Days* Courier
Austria 1-2 DPD Delivery ServiceGLS Delivery Service
Germany 2-3 DHL Delivery ServiceGLS Delivery Service
Belgium, Czech Republic, Luxemburg, Netherlands, Poland, Slowakia 2-5 DHL Delivery Service
France 3-5 GLS Delivery Service
Croatia, Denmark, Hungary, Italy, Slowenia, Spain 3-6 DHL Delivery Service
Bulgaria, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania,  Sweden 4-8 DHL Delivery Service

* does not include processing time. Orders are typically shipped in 1 Business day after they have been placed.

Shipping Partners

We use the following courier companies and postal services to deliver your ordered items.

DHL Delivery Service GLS Delivery Service DPD Delivery Service

Other Shipping Details

  • Regardless of the eventual destination country, we provide all European customers with the same purchasing price.
  • If the country's sales thresholds necessitate us to collect VAT, it is included in the purchase price.
  • VAT is not included in the final price in nations where we do not satisfy the national sales requirements or for the majority of shipments outside the EU, such as Norway and Turkey.
  • Import taxes do not apply to products supplied inside the European Union.
  • When a shipment leaves the European Union, you could have to pay import taxes and charges when it gets to your country. Contact your local customs office for further information on duties associated with customs.
  • The customer is responsible for any customs clearance expenses. Regretfully, we are powerless to control or foresee the costs.
  • Following your order placement, you will receive an email with delivery details.
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Privacy Notice for the SP Connect Erzbergrodeo Sweepstake (May 29 – June 1, 2025)

1. Data Controller

The controller responsible for data processing in connection with this sweepstakes is:

SP United Vertriebs GmbH
Großmarktstraße 7A, A-1230 Wien
E-Mail: support@sp-connect.eu

2. Purpose and Legal Basis of Processing

Participation in the sweepstakes requires subscribing to our email newsletter. Participation is voluntary and based on your explicit consent under Art. 6(1)(a) GDPR.

We process your personal data for the following purposes:

  • Execution of the sweepstakes (managing participants, selecting and notifying the winner),
  • Sending our email newsletter with product updates, promotions, and offers,
  • In the event of winning: collecting your name and postal address for prize shipment.

3. Categories of Personal Data

We process the following data:

  • Upon entry: Email address (required for newsletter subscription)
  • In case of winning: Name and postal address (required solely for prize shipping)

4. Duration and Data Retention

The sweepstakes runs from May 29 to June 1, 2025.
The winner will be drawn and notified no later than June 13, 2025.

Your email address will be retained for the duration of your newsletter subscription.
Name and postal address (if applicable) will only be used to ship the prize and deleted immediately thereafter, unless legal retention obligations apply.

You can unsubscribe from the newsletter at any time via the unsubscribe link in every email. Upon unsubscribing, your email address will be deleted unless statutory retention periods require otherwise.

5. Recipients of the Data

Your personal data will only be shared with third parties if necessary to carry out the sweepstakes or deliver the prize (e.g., shipping companies in the case of a win).

We do not transfer your data to third parties or to countries outside the European Union.

6. Your Rights

Under the GDPR, you have the following rights:

  • Right of access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to object (Art. 21 GDPR)
  • Right to withdraw consent at any time (Art. 7(3) GDPR)
  • Right to data portability (Art. 20 GDPR)

To exercise your rights, please contact: support@sp-connect.eu

You also have the right to lodge a complaint with a supervisory authority.

7. Consent Notice

Participation in the sweepstakes is only possible if you consent to receive our newsletter. This consent is voluntary but required for participation. You can withdraw your consent at any time with effect for the future. Withdrawal does not affect your chance of winning prior to the withdrawal.